Terms & Conditions

Effective date: 09/09/2021

1. INTRODUCTION

   Welcome to Travelnetic System LLP!

   The travel site www.journeytickets.in, mobile site and Smartphone App on Platforms like iOS and Android, XML SKYWAY API is owned and maintained by Travelnetic System LLP. It is an IATA certified travel company incorporated in India & compliant with the laws of the Republic of India. By accessing or using this site or using any of its services, you are agreeing to the terms and conditions set forth herein, including any supplementary guidelines and future modifications.

   Travelnetic System LLP may change, alter or remove any part of these below-written Terms and Conditions without any prior notice. Any changes done in these Terms and Conditions of Use will be applicable the moment they are posted on the site. You need to re-check the “Terms & Conditions” link to be fully aware of the entire scenario.



2. Agreement between the Clients & Travelnetic System LLP:

   While accessing, using, browsing or make a booking through easymytrip.com, users have to accept that they are agreed to the terms and conditions of our portal. In case of any violation, Travelnetic System LLP. and its subsidiaries (including JourneyTiickets.in) reserve all the rights for taking any legal actions against them.



3. Prices on the Website:

   Service Charge, Cancellation Charge, Reschedule charge are inclusive of GST

   The price, which we offer on JourneyTiickets.in, generally include accommodation charges, taxes (unless specified otherwise) and in special cases some meals (Breakfast /Lunch / Dinner). It never comprises any personal expense or other additional charges like telephone calls, personal-man services, entrance fees of any monuments and bar charges, etc.



4. Mode of Payments & the Policies:

   Our payment gateway is completely secure and customers can make online payments through a safe transaction process that ensures their personal security codes will not be revealed in any circumstances.

   Modes of payment available at Travelnetic System LLP for online bookings are:

   Credit/Debit Cards

   Visa, Master, Amex, Maestro & RuPay

   Net Banking

   All Major Banks Supported

   Wallet

   MobKwik, PhonePe, AmazonPay & Others

   UPI

   GooglePay

   EMI

   HSBC, RBL, ICICI and Other bank for EMI

   PayPal

   Pay with PayPal

   ePayLater

   Travel Now, Pay Later



5. Use of the Website

   In case of your use of this website, you agree that:

   • You have the legal authority to create an obligatory legal requirement and enter into these Terms of Use.
   • You will use this site as per its Terms of Use.
   • You will use the website only to make lawful bookings for you or another person for whom you are officially approved to do these kinds of bookings. You will also inform other persons about the Terms and Conditions of the website.
   • You will provide accurate information about every official document and other important details like name and DOB to the site in case of planning a trip with it.
   • In case of any error or mistake in the process of information, you will be solely responsible for the same.
   • All information provided by you to this site should be accurate, updated and complete,
   • If you have an account on this site, you are advised to secure it with your login details, including your login ID and password. You will be entirely responsible for any use or misuse of your account.
   • Travelnetic System LLP reserves the right to deny access to its Website to anyone, at any time without any notice and for any reason, including, but not restricted to, for the violation of its Terms of Use.


6. Communication Policy of the Site
   • On transacting with this site, you will receive an e-mail from Travelnetic System LLP for the status of your transaction. The e-mail will be sent to the e-mail address provided by you and Travelnetic System LLP is not responsible for the receipt of the supposed e-mail in your inbox. Be careful in providing the right e-mail I’d.
   • The customer acknowledges that the SMS sent by Travelnetic System LLP is an added facility for the convenience of the customers. It is not compulsory as per the law to provide SMS service alerts to customers. If you don’t receive any SMS for any reason, Travelnetic System LLP is not liable for the same.
   • Travelnetic System LLP is not responsible to provide information about any change in flight schedules, cancellation and status of airline or hotel etc.


7. Booking Policy

   The total price displayed on the site includes all applicable government taxes.

   In case of an increase in the fare in the issuance of the Air ticket, due to airlines, a miscalculation in the amount due to server error and from the bank's payment gateway issue then Travelnetic System LLP reserves the right to cancel the ticket and forfeit the amount received as Cancellation Charges. The difference of amount should be paid to Travelnetic System LLP. after the communication from Travelnetic System LLP to avoid any discomfort.

   You are required to pay the entire amount before the confirmation of your booking.

   To get an infant’s ticket issued, the age of the infant must be below 2 yrs and make sure that they have valid proof-of-age documents when they are re-checking in and remember that the infant must be accompanied by an adult at least 18 years old. You can book no more than one infant per adult. To avail infant fares; the infant must be under 24 months of age throughout the entire itinerary that you’re booking. If the age of the infant is 24 months or above then you need to book a separate booking as a child.

   To get any child ticket issued, the age of the child must in between 2-12 years and make sure that they have valid proof-of-age documents when they re-checking in and remember that the child must be accompanied by an adult at least 18 years old

   All the tickets/bookings issued to the customer shall additionally be governed under the terms and conditions as laid out by the respective Airlines/Supplier.

   The company is not responsible for any delay or cancellation of flights from the airline's end.

   If the ticket is cancelled directly from the airline's website, office or call centre, the customer needs to inform JourneyTiickets.in for the refund to be processed. Please note that JourneyTiickets.in do not get any alerts from airlines directly.



8. Flight Amendment & Cancellation Policy

   Every booking made on Travelnetic System LLP is subject to cancellation charges levied by the airline, which may vary with respect to flight and booking class.

   JourneyTiickets.in levies a negligible amount of 300 Rs. per passenger/per sector for domestic and 500 Rs. per passenger/per sector for international air tickets as cancellation service charges.

   TRAVELNETICC insurance fee is non-refundable.

   Convenience fees are non-refundable in all cases.

   Some bookings may be non-refundable as per the specific airline’s policy.

   Some bookings cannot be cancelled partially as per the specific airline’s policy.

   Cancellations can be made online or offline through the My booking section or by sending an email to Travelnetic System LLP

   We assist you in making various amendments for bookings. In few cases, you need to contact the airline directly.

   Amendment charges on JourneyTiickets.in are subject to change as per the policy of the airline, which varies due to flight timings and booking class.

   To cancel the tickets within 24 Hrs of the journey, Travelnetic System LLP recommends the customer to contact directly to the airline and after that, send the cancellation request on our website for refunds.

   In case of no-show or unutilized bookings, the customers are required to make requests for any valid refunds, as per the defined policies, within 180 days from the travel date in case of air/ rail/ cab/ bus tickets and/or the date of check-in for hotel bookings. No refund would be payable for requests raised after the expiry of 180 days of travel date/ check-in as aforementioned and all unclaimed amounts for such no-show or unutilized bookings shall accordingly be deemed to have been forfeited.

   For cancellation requests received, the refund shall be processed at the earliest once the request is received. In case of direct cancellation through airlines, refunds shall be processed post deduction of airline charges along with our service charge. All refunds shall be processed subject to the processing of refunds by the respective airline/service provider. Please note convenience fee charged at the time of booking is not refundable.



9. Holidays Amendment & Cancellation Policy

   For cancellations before 60 Days or more of the date of departure, 25% of the tour cost (if full paid) will be charged as cancellation charges.

   For cancellations before 30 Days of departure, 50% of the tour cost will be charged as cancellation charges.

   For cancellations before 15 Days of departure, 100% of the tour cost will be charged as cancellation charges.



10. Refund Policy

    Travelnetic System LLP will process the refund only after getting a cancellation request/claim from the customer/travel agent/corporate company through my booking section or email.

    Refund against the cancellation of air tickets will be credited directly in the customer's mode of payment after receiving the refund amount from the airlines or Hotels.

    Travelnetic System LLP will process the refund within 72 hrs only after receiving it from the concerned Airlines/hotel/transporter/other suppliers.

    Due to Banking Procedures, Refund on credit cards may take 72 hours while it may take 30 days in case of net banking transactions

    You will not be entitled to a refund if your visa application is rejected by the Issuing Authorities.

    Payments towards XML-SKYWAY API subscription is non-refundable and should be paid in advance to avail of the services.



11. Refunds in cases where Airlines/Hotel is declared as Insolvent or Bankrupt

    Travelnetic System LLP shall not be liable to pay any refunds whatsoever in cases where the Airlines/Hotel closes its operations or declares itself as insolvent.

    The customers or clients or agents shall not hold the Travelnetic System LLP liable to pay the refunds as assured at the time of booking of the ticket in cases where the Airlines/Hotel closes its operation or declares itself as insolvent.

    Based on the assurance given by airlines/hotels/suppliers, Travelnetic System LLP may sometimes refund the amount to the customer but Travelnetic System LLP reserves the right to recover the refunded amount in the event of Airlines/hotels getting shut down/non-operational/bankrupt.



12. Copyright & Trademark

    Products, services and contents displaying on JourneyTiickets.in are the properties of this website. Any unauthorized copy & use of the trademark product & services without prior concern will be taken as larceny and strict actions may be taken against the concerned person/organization/company.

    Travelnetic System LLP gives you a limited right to enter, explore, use and transact on its site. You agree not to misuse its materials and interrupt the operation of this Site in any way. You understand that except for information, products or services supplied by Travelnetic System LLP do not endorse any other information in any way. You also understand that Travelnetic System LLP does not assure that files available for downloading through the site will be free from any type of viruses.



13. Availability, Rules of Service

    Many products and services displayed on the Site may not be available for booking in your location or country. So, the reference to any such products and services on the site does not imply your particular geographical location. Products and services also are subject to availability and the company are not responsible if any product is unavailable or sold out.

    Each product and service offered by the website is governed by the rules and regulations of the respective service provider. You are requested to refer to their rules and regulations as well, before booking with us.



14. Visa Guidelines

    Please carry an applicable visa for the respective country you are visiting or transiting through. Please check out the concerned airline and embassy for concerned Visa requirements.

    International bookings made through Travelnetic System LLP are subject to the requirements of visa including but not limited to transit visa which is to be obtained by the User as per the requirement of their travel bookings and the requirements of the countries the traveller intends to visit or transit through.

    Travelnetic System LLP is not responsible for any issues, including the inability to travel, arising out of such Visa requirements and is also not liable to refund any amount to the User for being unable to utilize the booking due to absence or denial of visa. Refund, if any, will be as per the applicable terms of booking and cancellation policy.



15. Transmitted Material

    Internet communications can’t be completely private or secure. You understand that any message or information that you have sent to this site can be intercepted by others unless there is a special notice (for example, credit card information) that is encrypted. Sending a message to Travelnetic System LLP does not cause the site to have any special responsibility.

    The copyright in the contents of this website belongs to Travelnetic System LLP. Copying any part or all the contents of this website without permission of Travelnetic System LLP is not allowed except to the extent that such copying or printing is essential for availing of the paid services offered.



16. Offers, Contests and Interactions

    This site may run contests that may need you to send the materials or information about yourself or to offer prizes. All the offers and contests running on this website have their own rules, which you need to read before getting agreed for participation.



17. Disclaimer and No Warranties

    You acknowledge that Travelnetic System LLP is a conciliator, which is not accountable for any 3rd party obligations due to rates, quality, and all other instances. You particularly agree that the use of the services and the site is at your solitary risk. You have to assess the exactness, comprehensiveness and expediency of all advice, opinions, services, merchandise and other information provided on the site. We don’t assure you that the service will be uninterrupted or error-free.

    Travelnetic System LLP can make improvements and/or changes on its website at any point in time. Travelnetic System LLP and its third party suppliers, licensors, and partners do not guarantee or make any representations about the use or the results of the use of the services, the site or any reference sites in terms of correctness, accuracy, reliability, or otherwise.

    You acknowledge that uninterrupted access or use of this website can be prevented by certain factors that are not in control including, unavailability of products & services, inoperability or interruption of the Internet or other telecommunications services or certain technical work carried out on this Website. Travelnetic System LLP (Travelnetic System LLP.) will not be answerable for any loss or damage whatsoever arising out of or in connection with any ability/inability while using the site.



18. Hikes in Tariffs & Taxes

    We inform you on a prior basis that after the finalization of the tour package rates, for any hike in entrance fees, fuel cost, guide charges, and other services, you can be charged as extra. If government revises some taxes on travel services, clients are liable to pay that extra amount.



19. General Terms:

    JourneyTiickets.in, as being a reputed and responsible travel agency, provides you with the best possible information about hotels, airlines, transportation, and visa. However, it is advised to all the clients to make a personal inquiry to avoid any confusion & mess.

    We are not responsible for any delay & alteration in your trip due to unavoidable circumstances, which can be anything.

    We are not responsible for any damage, loss or injury made during enjoying the holiday packages provided by us. You are accountable for your safety measures.

    We are also not accountable for any human error that gone unnoticed by the clients and our staff.



20. Credit Policy for Travel Agents

    If any travel agent avails services from the company using credit from the company and fails to clear the credit within the stipulated time frame, JourneyTiickets.in can take legal action against him. In such cases, they are charged interest rates that can be decided by the company itself. We might initiate legal recourse if any cheating is found by the travel agent.



21. Unaccompanied Child

    Children below the age of 12 will not be accepted for carriage unless they are accompanied by a person of at least 18 years of age. Such child/children must be seated next to the accompanying adult. The accompanying adult is solely responsible for the well-being of the child/children travelling together with him/her. This also includes ensuring that seats are booked to ensure child/children and an accompanying adult are seated together.



22. Airline Pregnancy Rules

    All airlines recommend the pregnant ladies consult a doctor before travelling at any point during their pregnancy. We request all pregnant ladies to read the pregnancy rules of the respective airlines before planning their trip. Some important points that need to be followed are:

    • Take a medical clearance from your healthcare provider or doctor, not more than 7 days before your journey stating that you are fit to travel.
    • You should avoid taking flights if your pregnancy is complicated and risky.
    • You should consider your due date for your return trip.
    • If you are travelling on long-haul flights, identify if your body allows you to take a hectic flight journey as the seat-width may be uncomfortable in case of heavy pregnancy.

    For detailed information about the same, please contact the airline you are travelling with.